Digital Product · Project Management · QA · Web

I turn business needs into working digital products.

I'm Mitja Kovač, a digital product and project manager with a hands-on technical background. I bridge users, business stakeholders and development teams — from requirements and testing to data integrations and lightweight web solutions.

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6+ yearsProduct & project management
10+ yearsDigital marketplace experience
15Customer-care agents managed
C1English proficiency

Product-minded.
Technically hands-on.

My strength is working in the space between product, users and technology. I define what needs to be built, document it clearly, test whether it works, troubleshoot issues and collaborate with the people who turn requirements into production features.

Core skillset

A combination of product ownership, delivery, quality assurance, technical problem-solving and customer-focused experience.

01 / PRODUCT

Project Planning & Coordination

Goals, scope, deliverables, timelines, stakeholder alignment and clear progress communication.

02 / ANALYSIS

Functional Specifications

Turning business needs into structured requirements and actionable technical documentation.

03 / QUALITY

Testing & QA

Feature testing, test cases, regression thinking, issue identification and validation against requirements.

04 / TECH

HTML · CSS · JavaScript

Hands-on implementation of web solutions and productive collaboration with developers and designers.

05 / DATA

XML & Data Management

Import management, data consistency, troubleshooting and resolving integration/import errors.

06 / USERS

Support & UX Mindset

First-line technical diagnosis, user feedback, escalation and continuous product improvement.

Experience

My career progressed from customer operations and team leadership into hands-on digital product management.

2019 — Present
Ljubljana

Project Manager in Product Management — bolha.com

Styria Digital Marketplaces d.o.o.
  • Plan and coordinate digital-product projects with cross-functional stakeholders.
  • Write functional specifications and translate business requirements into technical documentation.
  • Test digital products, create test cases and identify issues before and after delivery.
  • Develop and refine solutions using HTML, CSS and JavaScript.
  • Manage XML imports, data consistency and import-error troubleshooting.
  • Provide first-level technical support and turn user/stakeholder feedback into improvements.
2015 — 2019
Ljubljana

Deputy Head of Customer Care

Styria Digital Marketplaces d.o.o.
  • Managed a team of 15 customer-care agents and focused on effective user communication and FCR.
  • Worked closely with product and development throughout product and feature life cycles.
  • Tested core functionality and new features across bolha.com and MojeDelo.com.
  • Handled responsibilities spanning data protection, category management, XML imports, sales support and KPI analysis.

Toolbox

Capabilities I use to connect product requirements with implementation and reliable delivery.

Product ManagementProject CoordinationFunctional SpecificationsQA & TestingTest CasesHTMLCSSJavaScriptXMLData ImportsTechnical Troubleshooting1st Level SupportKPI AnalysisTeam LeadershipStakeholder CommunicationUser Experience

Education & languages

A business-administration foundation combined with years of practical digital-product experience.

EDUCATION

Bachelor of Administrative Sciences (UN)

University of Ljubljana, Faculty of Administration · 2006–2012

Administrative and legal knowledge, economics, business organization, IT and information systems.

LANGUAGES

Slovenian

Native

English

C1 — proficient

German

A1 — basic

Contact

Let's build something useful.

Interested in product management, digital marketplaces, QA, web solutions or a role that needs someone who can connect business and technology?